EU Warehouse StockContact our customer service team—we’re here to help!
Why can’t I see my logistics info?
This might happen if the tracking number is incorrect, or if your package was recently shipped and the courier hasn’t updated their system yet.
How long does shipping take?
Shipping usually takes 7–15 business days（Delivery from European warehouses takes only 3-5 days.）. During holidays or bad weather, it might take up to 20 days. We’ll keep you updated every step of the way!
Why hasn’t your tracking status updated?
Don’t worry—this can happen due to holidays, limited flights, high shipping demand, or customs checks. Thanks for your patience!
Your tracking shows “Delivered,” but you don’t have your package?
This might happen if the tracking number is incorrect, or if your package was recently shipped and the courier hasn’t updated their system yet.
Shipping usually takes 7–15 business days（Delivery from European warehouses takes only 3-5 days.）. During holidays or bad weather, it might take up to 20 days. We’ll keep you updated every step of the way!
Don’t worry—this can happen due to holidays, limited flights, high shipping demand, or customs checks. Thanks for your patience!
Contact our customer service team—we’re here to help!
