EU Warehouse StockFAQ & Support
Payment
Which payment methods do you accept?
We accept a wide range of payment methods to keep things simple for you! Choose from PayPal, Credit/Debit Card, Direct Bank Transfer, Crypto, and popular regional options like BLIK, iDEAL, Bancontact, and more. Explore all available options during checkout for maximum convenience.
Why was my payment declined?
Your payment might have been declined due to incorrect card details, not enough funds, or an issue with your payment provider. Double-check your information or reach out to your payment provider to fix the problem quickly!
How can I obtain an invoice?
How to Obtain an Invoice in 3 Easy Steps
Getting your invoice is fast and easy! Here’s how:
- Add Your Items to Cart
Browse our products, add your favorites to the cart, and proceed to checkout.
- Select “Request Invoice”
During the checkout process, look for the option to request an invoice. Be sure to check the box or select this option before completing your order.
- Check Your Inbox
Once your order is processed, we’ll email your invoice directly to you. Keep an eye on your inbox (and don’t forget to check your spam folder, just in case)!
That’s it! You’re all set with your invoice in no time. Need further assistance? Contact us anytime, and we’re happy to help!
Do you offer a Cash-on-Delivery (COD) payment option?
Unfortunately, we do not offer a Cash-on-Delivery (COD) payment option at this time. To complete your purchase, please follow these simple steps for online payment:
Browse and Add to Cart: Select your favorite items and add them to your cart.
Proceed to Checkout: Once ready, click on the checkout button to move forward.
Select Payment Method: Choose from available online payment options such as Visa, Mastercard, PayPal, or other secure methods we support.
Enter Payment Details: Fill in your payment information in the secure payment gateway provided.
Confirm Your Order: Review your details and confirm your order to finalize the transaction.
Rest assured, our online payment process is fast, secure, and designed to protect your details every step of the way. Need help? Contact our support team, and we’ll guide you through it.
Got a discount code or gift card?
Use it to save! Simply enter your code or gift card details at checkout and enjoy your discount instantly.
Is payment secure?
Yes, absolutely! We use advanced encryption technology and adhere to PCI compliance standards to ensure that your payment is processed securely and in line with industry best practices. Trust your transactions with us—we’ve got you covered!
How can I receive an order confirmation after making a payment?
Upon completing a successful payment, an order confirmation email will be sent to you immediately. This email will include comprehensive details regarding your order.
How to Request a Refund ？
Need a refund? Don’t worry, we’ve got you covered!
Simply contact our customer support team with your order details, and we’ll take care of the rest. Refunds are processed according to our refund policy, ensuring a smooth and hassle-free experience.
How can I view my order history?
To check your order history, log in to your account and head to the “My Account” page. Under the order history section, you’ll find all payment details and order statuses for previous purchases. Quick and easy!
If the item is not in stock after placing the order
If an item is unavailable after you’ve placed your order, here’s what you need to know:
Item Restocking: Restocking usually takes 3-7 business days. We recommend waiting during this time for your order to process.
Item Out of Stock: If the item is completely out of stock, you can choose a replacement from our website or request a refund.
Contact our customer service team anytime to update us with your decision. We’re here to help!
Shipping
What's the shipping policy?
Free shipping is available in the United States and most of Europe.
Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.
- USA – UPS Express (except Alaska and Hawaii)
- UK – Local DPD Express
- Europe – UPS Express/ DPD Express/ DHL Express
Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.
- UAE (Dubai only)
- South Africa
- Vietnam
- West Malaysia（expcet Kalimantan Island）
| Country | Shipping Method | Shipping Time |
| USA | Local UPS Ground | 10~15 Days |
| UK | Local DPD Express | 7~12 Days |
| Germany | UPS/DPD/DHL Germany | 8~15 Days |
| France | UPS/DPD/DHL Germany | 10~15 Days |
| Belgium | UPS/DPD/DHL Germany | 10~15 Days |
| Luxembourg | UPS/DPD/DHL Germany | 10~15 Days |
| Netherlands | UPS/DPD/DHL Germany | 10~15 Days |
| Czech Republic | UPS/DPD/DHL Germany | 10~15 Days |
| Poland | UPS/DPD/DHL Germany | 10~15 Days |
| Croatia | UPS/DPD/DHL Germany | 10~15 Days |
| Slovakia | UPS/DPD/DHL Germany | 10~15 Days |
| Slovenia | UPS/DPD/DHL Germany | 10~15 Days |
| Finland | UPS/DPD/DHL Germany | 10~15 Days |
| Denmark | UPS/DPD/DHL Germany | 10~15 Days |
| Sweden | UPS/DPD/DHL Germany | 10~15 Days |
| Austria | UPS/DPD/DHL Germany | 10~15 Days |
| Italy | UPS/DPD/DHL Germany | 10~15 Days |
| Hungary | UPS/DPD/DHL Germany | 10~15 Days |
| Lithuania | UPS/DPD/DHL Germany | 10~15 Days |
| Estonia | UPS/DPD/DHL Germany | 10~15 Days |
| Latvia | UPS/DPD/DHL Germany | 10~15 Days |
| Greece | UPS/DPD/DHL Germany | 10~15 Days |
| Ireland | UPS/DPD/DHL Germany | 10~15 Days |
| Portugal | UPS/DPD/DHL Germany | 10~15 Days |
| Spain | UPS/DPD/DHL Germany | 10~15 Days |
| UAE (Dubai only) | Dubai dedicated line | 12~18 Days |
| South Africa | South Africa dedicated line | 15~25 Days |
| Vietnam | Vietnam dedicated line | 3~5 Days |
| West Malaysia | Malaysia dedicated line | 4~8 Days |
Other countries
Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.
Your customs may require you to provide business license too. (if any)
Is free shipping available?
Free shipping is available in the United States and most of Europe.
Lost or delayed package? Here's what to do:
Contact our customer support team right away! We’ll investigate and work quickly to resolve the issue for you.
How can I track my order?
To track your order, log into your account and check the “Order History” section. You’ll also receive tracking details in your email for added convenience!
Do I need to pay customs duties?
For now, customs duties only apply in Canada and Denmar and Norway.
What is the estimated shipping time?
The average wait time for your order is 8-17 days, which includes 1-5 days for stocking and 7-12 days for shipping. Rest assured, we’re working to get your items to you as quickly as possible!
My payment is accepted, when will the order be shipped out?
Once your payment is confirmed, most orders ship out within 48 hours. On rare occasions, if the item is out of stock, our team will contact you with the estimated dispatch time and alternative solutions. Expect your order to reach you quickly and reliably!
Security
How do we keep your data safe?
We use advanced security measures like encryption, firewalls, and regular checks to protect your data and ensure secure transactions. Simple, safe, reliable.
How is my personal information safeguarded?
We adhere strictly to our privacy policy, ensuring that your personal information is neither sold nor shared with third parties. Your data is used exclusively for processing orders and providing customer support, maintaining the highest standard of confidentiality and protection.
Is payment information secure?
Yes! We use a super-secure payment system that meets PCI standards, so your details stay safe.
How can I create a strong password?
To protect yourself online, always use a unique password for every account. Combine letters (uppercase and lowercase), numbers, and special characters for maximum strength. Avoid obvious details like birthdays or names. And don’t forget—regularly updating your passwords adds an extra layer of security!
How can I verify the authenticity of a website?
Start by checking the website’s URL to ensure it matches the official domain. Don’t stop there—make sure the site is secure by looking for an SSL certificate (a padlock icon in the address bar).
And here’s a quick tip to protect yourself further: Always use unique, strong passwords for each website you visit. This adds an extra layer of security, making it much harder for hackers to access your accounts.
Spotted something suspicious? Take action now!
If you notice any unusual activity or security concerns, reach out to our customer support team immediately. We’re here to investigate and resolve the issue quickly. Your safety is our priority!
If you need to change your order, we've got you covered!
You can update your items until 11:00 pm (PDT -7 GMT) on the same day your order was placed. Just shoot us an email at info@geekvapor.com, and we’ll handle the rest.
Returns
I would like to change my ordered items. What should I do?
You can amend your order on or before 11:00 pm (PDT -7 GMT) on the same day the order was placed. For changes, please contact us via Whatsapp
How to Return a Product
Returning a product to geekvapor.com is simple! Here’s what you need to know:
Return Policy
You have 15 days after receiving your item to request a return.
Eligibility
Your item must be in the same condition as you received it—unused, with tags, and in its original packaging. Don’t forget your receipt or proof of purchase!
How to Start a Return
Contact our team at info@geekvapor.com to request a return. Once approved, we’ll send you a return shipping label and instructions on how to send your package back. Please note, items returned without prior approval won’t be accepted.
Need Help?
For any questions about returns, reach out to us at info@geekvapor.com. We’re here to help!
Product Issue
If you’re experiencing an issue with your item, follow these two steps to get it resolved quickly:
Step 1
Check the troubleshooting tips on our FAQ page. Most problems can be solved without needing to return the item. If the issue persists, we suggest asking a professional technician to confirm that the item is faulty and not being misused.
Step 2
Contact our customer service team with:
Your order number
The item’s SN number
Clear photos or videos showing the issue
Our team will review your case and provide a solution, following our warranty policy. We’re here to help ensure you get the support you need!
If I can return the whole items in the order
We accept unconditional return for unopened and unused items within 15 days after receipt. However the return shipping fee is customers’ responsibility in such cases and it is nonrefundable. If the defective item is within our warranty timeframe, we also accept a return. In this case, we advise to only return the defective item to save return shipping fee. Before sending any item back, please contact our customer service to get more instruction at first.
If your package includes a missing, incorrect, or broken item, we’ve got you covered!
We accept returns for unopened, unused items within 15 days of receiving your order. Please note that return shipping costs will be your responsibility and are non-refundable.
For defective items under warranty, returns are accepted as well—but here’s a tip to save on return shipping fees: only send back the defective item!
Important: Before sending anything back, please reach out to our customer service team for step-by-step instructions. We’re here to help!
